Terms of Service

3. Purchases and refunds

A Lot Report is a one-time digital purchase for one address. Payment is processed by our reseller and merchant of record, Paddle.com Market Ltd, who issues your receipt and handles taxes. The price is shown before you pay. Because the report is generated and delivered for your address immediately, you agree that delivery starts at purchase and that the report is not refundable once delivered, except where we could not retrieve parcel data for the address — in that case contact us and we will refund the purchase.

4a. Early access

While an app is in early access it may change, stop or lose data without notice, and it may be free of charge. If you send us feedback, answer a survey or report an error, we may use what you tell us to improve LotLens, without owing you anything for it; we never publish it with your name. Whether we may record how you use the apps, and email you surveys, is your choice, explained in the privacy notice under “Beta research”.

4b. LotLens Model

A LotLens Model kit is a card model of a house to print, cut and fold, made from public laser measurements of the roof, street-level pictures or your own photos, and rules for what none of them shows (drawn dotted). It shows the house as we measured it and is illustrative only: it is not a survey or a record of the building. Kits are licensed for your personal use: print and build as many as you like; do not resell them.

If you add photos of the house to an order, you confirm that you took them or may use them, and that you may send them to us. We use them only to make your kit, and we delete them 30 days after your last kit is made, as the privacy notice says.

4c. Packs and plans

A pack is a number of Lot Reports or Model kits bought at once for a lower price each. It belongs to the account that buys it: each report or kit is made when you choose a lot or a house, and counts as one of the pack. A pack is used within twelve months of its purchase; what is left after that lapses. Because a pack is bought at its price for the whole number, it is not refundable once any report or kit has been made from it, and before that only within fourteen days; a report or a kit made from a pack is not refundable once delivered, as section 3 says. A pack cannot be shared between accounts or resold.

A plan is a monthly fee for a named number of people in one office, with a number of Lot Reports included each month and further reports and kits at the plan’s price. Included reports do not carry over to the next month. A plan renews monthly, or yearly where paid for a year, until you cancel it from your account or by writing to us; cancelling stops the next renewal and keeps the reports already made. A seat is one named person; a plan’s reports may be shared within that office and shown to its clients as section 4 allows, and no one else may rely on them. The prices, what each plan includes and the terms of a pack are stated on the pricing page at the time of purchase.